The best thing you can do before hiring a pet care provider is to ask questions and research until you find the provider that makes you feel the most comfortable and will give your pets the care they deserve. You will find the questions that are frequently asked below. If you have additional questions, please do not hesitate to call or send an email.
Frequently asked questions
How do I get started?
Complete the New Client form:
For dog walking, please indicate what days of the week and time period (3-hour range) you would like your dog walked.
For pet sitting, please indicate your travel dates and if you want visits or overnight sitting.
Set up a blind date:
Once I receive your email, I will schedule a visit to meet you and your pets. I will return all calls and emails within 24 hours, Monday – Saturday. You will also receive an email from me with a link to create a client profile and pet profiles within the Time to Pet software.
Why use a professional sitter?
Your pet(s) can stay in familiar surroundings while being cared for by an insured pet sitter who will make sure they get cuddles, snuggles and belly rubs. Maintaining your pet’s usual schedule is easy to do and will greatly reduce the amount of stress your pet(s) might have in your absence. A professional pet sitter will take care of your home by bringing in the mail, rotating lights, closing blinds, etc. If there’s a problem in your home, your pet sitter will notify you. You will have peace of mind knowing your pets and your home are safe.
Are you insured and bonded?
Yes, See Jane Walk is insured and bonded by Pet Sitters Associates. Certificate of Coverage is available upon request.
What types of pets do you care for?
We care for all domestic pets, including dogs, cats, birds, fish, guinea pigs, rabbits, pigs and reptiles. I am open to caring for any pet you have.
What is your cancellation policy?
We understand that plans can change. We don’t charge for cancellations with adequate notice. However, cancellations made less than 24-hours in advance will be charged full price of the visit. Holiday cancellations require 7-day notice, or you will be charged 50% of the entire scheduled service.
Are there any collars and leashes that you prefer not to work with?
We believe in positive reinforcement dog training. We prefer not to use a choke, shock, prong or bark collars. And, we prefer not to use a retractable leash.
What happens during inclement weather?
Your pet’s safety is our top priority. In the event of extreme weather, we may modify the time we spend outdoors and enjoy indoor playtime for the remainder of the visit. We will not walk if there is a torrential downpour, hail or lightning.
How do you get into my house or condo?
The safety of your home is top priority.
If your home requires key entry, we prefer that you provide two copies. If two copies are not provided, we reserve the right to make the necessary copies at the client’s expense. One key will remain in the office. Keys must be provided at the initial consultation.
If you use electronic locks, key fobs and garage code access, a key must be hidden on the property or with neighbors in case of power outages or low battery issues.
If you live in an apartment/condo building with a concierge, you must leave a key/fob release.
Do you accommodate last minute requests?
We strive accommodate last minute requests; however, our schedule books up in advance and we cannot guarantee availability. There is no such thing as booking a service too early. We are happy to accept last-minute requests as our schedule can accommodate. Any service request made less than 24-hours in advance, SJW reserves the right to charge a last-minute request fee of $10 per service. However, if you aren’t a current client, we must have a consultation prior to any service.
Do you charge extra fees for holidays?
Yes, holidays include: New Year’s Eve & Day, Easter Day, Memorial Day, 4th of July, Labor Day Weekend, Thanksgiving Holiday (Wednesday – Sunday), Christmas Holiday (December 23 – December 26)
Please see the Services & Rates page for Holiday fees.
How am I billed?
See Jane Walk accepts credit cards, checks and cash. Payment is due prior to the beginning of any services scheduled unless otherwise agreed upon by See Jane Walk. Any accounts not paid as agreed will incur a late charge of $20. Additional late charges will be incurred monthly until the account is paid in full.
Should I tip?
See Jane Walk is thrilled to receive monetary appreciation for superior effort. Some clients tip only at Christmas, some a few dollars each visit, some give gifts or just do nice things. Nothing is ever expected, but it is certainly appreciated.
What if there is an emergency and my pet requires medical attention?
In the event of a pet illness or other medical emergency and the specified vet is unavailable, the pet will be taken to closest vet or emergency animal care hospital.
Do you charge a premium for weekend walk requests?
Any weekend visits will be charged a $10 premium (surcharge) added to the service.